Marketo
All Systems Operational
Admin Operational
Users and Roles   Operational
Workspaces and Partitions   Operational
API Operational
Munchkin   Operational
REST   Operational
SOAP   Operational
CRM Integration Operational
Microsoft Dynamics   Operational
Salesforce   Operational
Database Operational
Segmentation   Operational
Design Studio Operational
Emails   Operational
Forms   Operational
Landing Pages   Operational
Snippets and Dynamic Content   Operational
Instance Accessibility Operational
Ashburn Datacenter   Operational
London Datacenter   Operational
San Jose Datacenter   Operational
Sydney Datacenter   Operational
Marketing Activities Operational
Programs   Operational
Smart Campaigns   Operational
Smart Lists   Operational
Real Time Personalization Operational
Content AI   Operational
Web Personalization   Operational
Reporting Operational
MLM Analytics   Operational
Revenue Cycle Analytics (RCA)   Operational
Sales Engage Operational
Content Storage Services   Operational
Email Services   Operational
Exchange Service   Operational
Gmail Service   Operational
Link Generator   Operational
Messaging Services   Operational
Outlook Add-in   Operational
Phone Service   Operational
Sales Engage Analytics   Operational
Search Service   Operational
Web Application   Operational
UI Operational
General Product Navigation   Operational
Navigation Tree   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - The maintenance to Marketo Sales Engage infrastructure previously scheduled for Thursday, September 20 from 5:00 PM PDT to 7:00PM PDT has been rescheduled to Tuesday, September 25, 5:00 PM PDT to 7:00 PM PDT. If you have any questions, please contact Marketo Customer Support https://support.marketo.com.
Sep 18, 14:42 PDT
Scheduled - Marketo will be performing scheduled maintenance to our Marketo Sales Engage infrastructure on Tuesday, September 25th from 5:00 PM PDT to 7:00 PM PDT. We do not expect customer impact during this period. If you have any questions, please contact Marketo Customer Support https://support.marketo.com.
Sep 13, 13:20 PDT
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018
Completed - The scheduled maintenance has been completed.
Sep 21, 15:05 PDT
Scheduled - Marketo will be performing scheduled maintenance to our Marketo Sales Engage infrastructure on Thursday, September 20, 11:00 PM PDT to September 21, 12:00 AM PDT. Sales Engage will be unavailable during this maintenance period. If you have any questions, please contact Marketo Customer Support https://support.marketo.com.
Sep 17, 07:15 PDT
Resolved - The Sales Engage Analytics data is now restored and this incident is now resolved.
Sep 21, 15:05 PDT
Identified - Customers may see empty analytical data in Sales Engage Analytics. We are currently deploying a fix and expect this issue to be resolved at approximately 3:00 PM PDT. If you have any questions, please contact Marketo Support https://support.marketo.com.
Sep 21, 11:17 PDT
Sep 20, 2018
Completed - The scheduled maintenance has been completed.
Sep 20, 14:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:39 PDT
Scheduled - Maintenance is being performed in one of the servers in our London Datacenter. There is no disruption expected. This will impact only a small subset of customers. You may experience slightly slower Smart List performance temporarily, but it will clear quickly. If you have any questions, please contact Marketo Customer Support https://support.marketo.com.
Sep 20, 12:37 PDT
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 17:00 PDT
Scheduled - Marketo will be performing maintenance in our Revenue Cycle Analytics system in our San Jose datacenter on Tuesday, September 18, 2018 from 5:00 PM to 7:00 PM PDT. RCA will not be accessible during this time, but there will be no interruption for Marketo login or other functionality. This will only impact a small number of customers within the San Jose datacenter. Service will be restored as quickly as possible. If you have any questions, please contact Marketo Customer Support https://support.marketo.com
Sep 11, 06:49 PDT
Sep 17, 2018
Resolved - This issue is now resolved, and a Root Cause Analysis will be available within 5 business days.
Sep 17, 10:53 PDT
Update - No additional email delays have been identified. We are analyzing the status of campaigns that were scheduled during the impacted timeframe.

To help you identify impacted campaigns, we’ve published documentation in the Marketo Community to guide you through the appropriate steps. https://nation.marketo.com/docs/DOC-6558
Sep 13, 21:04 PDT
Monitoring - The email delays have been mitigated, and emails are sending normally. We continue to monitor the situation.

If you have any questions, please contact Marketo Support https://support.marketo.com.
Sep 13, 00:09 PDT
Investigating - Customers may experience delays sending Emails. This issue is limited to the San Jose datacenter only. We are actively investigating this issue now and will post updates as soon as they become available. If you have any questions, please contact Marketo Support https://support.marketo.com.
Sep 12, 23:27 PDT
Monitoring - The email delays have been mitigated, and emails are sending normally. We are continuing to investigate the status of campaigns that were scheduled during the impacted timeframe.
If you have any questions, please contact Marketo Support https://support.marketo.com.
Sep 12, 10:35 PDT
Update - We are actively working to resolve this issue and will post updates every 30 minutes with any additional information until fully resolved. This issue is limited to a subset of customers.
Sep 12, 09:45 PDT
Update - We are seeing some progress in getting email traffic to process and are continuing to investigate. Thank you for your patience while we work to resolve this issue. If you have any questions, please contact Marketo Support https://support.marketo.com.
Sep 12, 08:55 PDT
Identified - We have identified the source of the email delay and are working to implement a fix now.
Sep 12, 08:29 PDT
Investigating - Customers may experience delays sending Emails. This issue is limited to the San Jose datacenter only. We are actively investigating this issue now and will post updates as soon as they become available. If you have any questions, please contact Marketo Support https://support.marketo.com.
Sep 12, 08:18 PDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.