Marketo
Update - We are continuing to monitor for any further issues.
Aug 25, 00:11 PDT
Monitoring - REST API Bulk Export Jobs on the AB Datacenter have begun processing and The problem causing this delay of job processings has been mitigated and service has been restored. We are monitoring the situation closely to ensure services remain fully operational. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 24, 23:59 PDT
Identified - Customers on the AB Datacenter is experiencing problems with REST API services. We have identified this issue now and will post updates as soon as they become available. If you have any questions, please contact Marketo Support https://support.marketo.com.
Aug 24, 23:40 PDT
Admin Operational
Users and Roles Operational
Workspaces and Partitions Operational
API Operational
Munchkin Operational
REST Operational
SOAP Operational
CRM Integration Operational
Microsoft Dynamics Operational
Salesforce Operational
Database Operational
Segmentation Operational
Design Studio Operational
Emails Operational
Forms Operational
Landing Pages Operational
Snippets and Dynamic Content Operational
Instance Accessibility Operational
Ashburn Datacenter Operational
London Datacenter Operational
San Jose Datacenter Operational
Sydney Datacenter Operational
Marketing Activities Operational
Programs Operational
Smart Campaigns Operational
Smart Lists Operational
Real Time Personalization Operational
Content AI Operational
Web Personalization Operational
Reporting Operational
MLM Analytics Operational
Revenue Cycle Analytics (RCA) Operational
Sales Engage Operational
Content Storage Services Operational
Email Services Operational
Exchange Service Operational
Gmail Service Operational
Link Generator Operational
Messaging Services Operational
Outlook Add-in Operational
Phone Service Operational
Sales Engage Analytics Operational
Search Service Operational
Web Application Operational
UI Operational
General Product Navigation Operational
Navigation Tree Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 23, 2019
Completed - The scheduled maintenance has been completed.
Aug 23, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 17:00 PDT
Scheduled - Marketo will be performing scheduled maintenance in our Ashburn data center on Friday, August 23, 2019, from 5:00 PM PDT to 8:00 PM PDT. During the impacted time-frame, customers in our Ashburn data center will experience degraded application performance while navigating their Marketo subscription. If you have any questions, please contact Marketo Customer Support https://support.marketo.com.
Aug 16, 10:12 PDT
Aug 22, 2019
Resolved - This issue has been resolved and all systems are fully operational. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 22, 10:25 PDT
Monitoring - The problem has been mitigated and service has been restored. We are monitoring the situation closely to ensure services remain fully operational. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 22, 10:15 PDT
Investigating - A subset of Marketo customers in our Ashburn data center may be experiencing degraded instance performance. Our team is currently troubleshooting the issue and will provide updates as soon as we have additional information. If you have questions, please contact Marketo Support at https://support.marketo.com.
Aug 22, 09:45 PDT
Resolved - This issue has been resolved and all systems are fully operational. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 22, 07:11 PDT
Monitoring - The problem has been mitigated and service has been restored. We are monitoring the situation closely to ensure services remain fully operational. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 22, 07:03 PDT
Investigating - A subset of Marketo customers in our London data center may be unable to access their instances. Our team is currently troubleshooting the issue and will provide updates as soon as we have additional information. If you have questions, please contact Marketo Support at https://support.marketo.com.
Aug 22, 06:34 PDT
Aug 21, 2019
Resolved - This issue has been resolved and all systems are fully operational. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 21, 19:00 PDT
Monitoring - The problem has been mitigated and service has been restored. A backlog remains, but queued data is being processed at this time. We are monitoring the situation closely to ensure services remain fully operational. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 21, 11:59 PDT
Investigating - A subset of customers in our San Jose data center may be experiencing delays in list imports and smart lists returning stale data. Our team is currently troubleshooting the issue and will provide updates as soon as we have additional information. If you have questions, please contact Marketo Support at https://support.marketo.com.
Aug 21, 11:03 PDT
Aug 20, 2019
Resolved - The patch has been applied and we've verified that the errors are no longer occurring. If you are still experiencing symptoms, please contact Marketo Support at https://support.marketo.com.
Aug 20, 23:02 PDT
Update - We have identified the source of this degradation and our team is currently working on a patch to resolve it. Once testing is completed, we will implement the fix and this issue will be resolved. If you have any additional questions regarding this issue, please contact Marketo Support https://support.marketo.com.
Aug 20, 09:46 PDT
Identified - We have identified a bug in our recent release. A small subset of customers may experience errors when attempting to edit older emails. Newly created emails can still be edited normally.

This only affects the ability to edit older emails. Email-sending workflows will continue to function.

Please reach out to Marketo Support (support@marketo.com) if you receive these errors.
Aug 19, 18:25 PDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.